Order Cancellation Policy
1. Company Information
Grandlux Trade is an online store owned and operated by GRANDLUX TRADE, LLC.
Company Name: GRANDLUX TRADE, LLC
Address: 1310 N. 22ND STREET, TAMPA, FL 33605, United States
Tax ID: 92-2172758
Phone: +1 7403504412
E-mail: info@grandluxtrade.com
Business Hours: Monday – Friday, 08:00 – 18:00 (Eastern Time)
Customers can contact us via email. We respond within 24 business hours.
2. Overview of Cancellation Policy
Customers may request the cancellation of their order within 14 days of receiving the products.
Cancellation requests must meet product condition requirements, ensuring items are undamaged, unaltered, and remain resalable.
3. Scope of Cancellation
This cancellation policy applies to all furniture and home products purchased from the Grandlux Trade online store in the United States.
It applies only to orders placed by the customer and does not cover third-party sales or bulk orders.
4. 14-Day Right of Cancellation Without Reason
Customers may exercise the right of cancellation without reason within 14 days of receiving the products. No justification is required.
Products must be complete, with minor signs of use allowed, but without damage or contamination.
5. Cancellation Request Procedure
Customers must send cancellation requests by email to info@grandluxtrade.com.
The email should include the order number, product name, and a description of the cancellation request.
6. Cancellation Confirmation
Grandlux Trade will confirm receipt of the cancellation request within 24 business hours and provide instructions for processing the cancellation.
7. Product Return Conditions
Products subject to cancellation must be returned to:
GRANDLUX TRADE, LLC
1310 N. 22ND STREET, TAMPA, FL 33605, United States
Customers must ensure products and packaging are complete, including all accessories, to facilitate cancellation processing.
8. Return Costs
Return shipping costs related to a cancellation are covered by Grandlux Trade.
Customers will not incur additional fees. Transportation is arranged and paid for by the store.
9. Refund Processing
After verifying that returned products meet cancellation conditions, Grandlux Trade will refund the amount paid using the same payment method used for the order.
Refund processing time depends on the payment method and is typically within 2 business days.
10. Condition of Returned Products
Returned products must be complete and in resalable condition.
Damaged, contaminated, or incomplete products will not be accepted, and the cancellation request may be denied.
11. Order Cancellation Limits
Once an order is shipped, customers may still request cancellation if the return and shipping conditions are met.
12. Post-Cancellation Notification
After the refund is processed, customers will receive a confirmation email indicating the refunded amount and processing time.
13. Customer Responsibilities
When requesting a cancellation, customers must provide accurate and complete information, including the order number, product information, and reason for cancellation.
During return shipping, customers must pack products securely to prevent additional damage during transport.
14. Dispute Resolution
In case of a dispute regarding cancellation, parties should first attempt to resolve the issue amicably.
If no agreement is reached, the consumer may pursue resolution through the competent U.S. court system.