Refund policy
Company Information
The website Grandlux Trade is owned and operated by GRANDLUX TRADE, LLC.
Company Name: GRANDLUX TRADE, LLC
Address: 1310 N. 22ND STREET, TAMPA, FL 33605, United States
Tax ID: 92-2172758
Phone: +1 7403504412
E-mail: info@grandluxtrade.com
Business Hours: Monday – Friday, 08:00 – 18:00 (Eastern Time)
Customers can contact us via email. We respond within 24 business hours.
1. Scope of Refund Policy
This refund policy applies to all furniture and home products purchased through the Grandlux Trade online store in the United States. Customers may request a refund within 14 days of receiving the product.
2. Refund Without Reason
From the date of receipt, customers have 14 days to request a refund without providing a reason. Products must meet the return conditions to be processed.
3. Return Conditions
Products requested for a refund must be in resaleable condition, without damage, contamination, or modifications. Minor signs of use are acceptable if they do not affect resale.
4. General Return Process
Within 14 days of receiving the product, customers should contact Grandlux Trade customer service via email (info@grandluxtrade.com) to request a refund.
Provide the order number, product name, and product condition.
Customer service will confirm the request within 24 hours and provide instructions for the return.
5. Return Shipping Costs
All products eligible for a refund will be returned at the expense of Grandlux Trade. Customers will not incur additional costs. Shipping fees cover transport to the return address.
6. Return Address
Please send returned products to:
GRANDLUX TRADE, LLC
1310 N. 22ND STREET, TAMPA, FL 33605, United States
Include the order number and refund request confirmation in the package.
7. Packaging Requirements
To ensure proper processing of the return, customers should place products in their original packaging and ensure packaging is intact to prevent damage during transport.
8. Refund Confirmation and Processing Time
After receiving the returned product, Grandlux Trade will inspect the product. If it meets return conditions, the refund will be processed within 2 business days using the original payment method.
9. Contact
For questions regarding refunds, contact Grandlux Trade customer service:
Phone: +1 7403504412
E-mail: info@grandluxtrade.com
Business Hours: Monday – Friday, 08:00 – 18:00 (Eastern Time)
We respond within 24 business hours.