Terms of service
1. Company Information
The website Grandlux Trade is owned and operated by GRANDLUX TRADE, LLC.
Company Name: GRANDLUX TRADE, LLC
Address: 1310 N. 22ND STREET, TAMPA, FL 33605, United States
Tax ID: 92-2172758
Phone: +1 7403504412
E-mail: info@grandluxtrade.com
Business Hours: Monday – Friday, 08:00 – 18:00 (Eastern Time)
Customers can contact us via email. We respond within 24 business hours.
2. Scope of the Website
These terms apply to all sales of products and services offered on the Grandlux Trade online store.
Orders are intended for consumers residing in the United States.
By visiting or purchasing from this site, you agree to comply with these terms of use.
3. Product Information
Information about furniture and home accessories displayed on the site, including images, dimensions, materials, colors, and prices, is provided objectively.
Prices include applicable U.S. sales tax and do not include shipping fees, which are shown during checkout.
4. Order Processing Time
All orders are processed within 1–3 business days.
After confirmation, products are shipped via a designated carrier, and customers receive an email with tracking information.
5. Shipping Carriers
Grandlux Trade works with major shipping carriers in the United States:
- USPS
- UPS
- FedEx
The exact carrier depends on the shipping address and type of product.
6. Pricing and Sales Tax
Prices displayed on the site include applicable U.S. sales tax.
If prices change, the site will be updated accordingly, and the amount charged will correspond to the price at the time of purchase.
7. Payment Methods
The site accepts the following payment methods:
- Visa
- MasterCard
Payment transactions are secured with encryption to ensure safety.
8. 14-Day Return Policy
Customers have the right to return products within 14 days of receipt without providing a reason.
Return requests must be sent by email with the order number and product information.
Returned products must be complete, lightly used but undamaged and clean, and in a condition suitable for resale.
9. Exchange Policy
Customers may request an exchange within 14 days of receipt.
The request must include the order number and product information.
Exchanged products must be complete, lightly used if necessary, and suitable for resale. Shipping costs are covered by Grandlux Trade.
10. Shipping and Return Costs
Return shipping costs are covered by Grandlux Trade.
Exchange shipping costs are also covered by Grandlux Trade.
Additional fees may apply if the customer does not follow the proper procedure.
11. 2-Year Legal Warranty
All furniture and accessories come with a 2-year legal warranty from the date of receipt.
The warranty covers manufacturing or material defects only and does not cover user damage or normal wear.
12. Data Protection
Grandlux Trade complies with applicable U.S. data protection laws.
Personal data is used only for order processing, delivery, and customer service.
Customers may access, correct, or delete their personal data by contacting info@grandluxtrade.com.
13. Cookie Policy
The site uses cookies to improve functionality.
Users may refuse or delete cookies via their browser settings, but some features may be affected.
14. Intellectual Property
All content on the site, including text, images, icons, and design, is the property of Grandlux Trade.
Reproduction, distribution, or commercial use without permission is prohibited.
15. Applicable Law and Dispute Resolution
These terms are governed by U.S. law.
In case of dispute, parties should first attempt an amicable resolution.
If no agreement is reached, the dispute may be submitted to the competent U.S. courts.