Shipping policy

 

Company Information
The website Grandlux Trade is owned and operated by GRANDLUX TRADE, LLC.

Company Name: GRANDLUX TRADE, LLC
Address: 1310 N. 22ND STREET, TAMPA, FL 33605, United States
Tax ID: 92-2172758
Phone: +1 7403504412
E-mail: info@grandluxtrade.com
Business Hours: Monday – Friday, 08:00 – 18:00 (Eastern Time)

Customers can contact us via email. We respond within 24 business hours.

1. Scope of Delivery Policy
This delivery policy applies to all furniture and home products purchased through the Grandlux Trade online store in the United States. It describes the delivery process, responsibilities, and timelines for shipped products.

2. Delivery Area
Grandlux Trade provides delivery coverage United States.

3. Order Processing Time
After payment, orders are generally processed within 1–3 business days.
Processing includes product preparation, packaging, and shipping arrangements, but does not include shipping transit time.

4. Shipping Methods and Carriers
Domestic shipments are handled via major carriers such as:

  • UPS
  • FedEx
  • USPS

The carrier used depends on the delivery address and product type.

5. Delivery Time
Orders within the continental United States are generally delivered within 4-7 business days.
During peak seasons, holidays, or exceptional weather conditions, delivery times may be slightly extended.
After order confirmation, customers can track shipments using the provided tracking number.

6. Shipping Costs

  • Orders ≥ $96: free shipping.
  • Orders < $96: flat shipping fee of $10.

7. Receiving and Signing for Packages
Upon delivery, customers must sign to confirm receipt and check the quantity and condition of the products.
If the packaging is damaged or the product is defective, take a photo and contact customer service immediately.

8. Return Conditions
Customers can request a return within 14 days of receiving the product if it does not meet expectations.
Returned items must be complete, in resaleable condition, and free of damage or contamination.

9. Address Modification
If you need to update the delivery address after placing an order, contact customer service immediately.
If the package has not been shipped, the address may be updated.
Once the package is handed to the carrier, no address changes are possible.

10. Lost or Damaged Packages
If a package is lost or damaged during shipping, contact customer service immediately.
An investigation will be initiated with the carrier, and based on the results, an appropriate solution (refund, replacement, or repair) will be offered.

11. Customer Responsibilities
Customers must provide an accurate delivery address and ensure returned products are properly packaged.
If a product is lost or damaged due to insufficient packaging, Grandlux Trade will assess the situation and provide a suitable resolution.