Privacy policy

 

1. Scope of Privacy Policy

This privacy policy applies to all personal data collected, used, and processed through the Grandlux Trade online store within the United States, including order information, contact details, and payment information. By using our website or services, you agree to the terms of this policy.

2. Company Information & Data Protection Contact

Company Name: GRANDLUX TRADE, LLC
Address: 1310 N. 22ND STREET, TAMPA, FL 33605, United States
Tax ID: 92-2172758
Phone: +1 7403504412
Email: info@grandluxtrade.com
Business Hours: Monday – Friday, 08:00 – 18:00 (Eastern Time)
Response Time: All inquiries will be answered within 24 business hours.

For privacy inquiries, contact: info@grandluxtrade.com

3. Types of Data Collected

We may collect the following personal data:

  • Full name

  • Contact details (email, phone)

  • Shipping address

  • Payment information

  • Order history

  • Technical information (IP address, browser type, device info)

These data are used for order processing, customer service, legal compliance, and improving user experience.

4. Purpose of Data Use

Collected data is used to:

  • Process and deliver orders

  • Respond to customer inquiries

  • Manage returns, exchanges, and warranty claims

  • Fulfill legal obligations

  • Send marketing communications (only with user consent)

5. Sharing Data with Third Parties

Personal data may only be shared with third parties necessary to fulfill services, including:

  • Carriers and logistics partners (e.g., UPS, FedEx, USPS)

  • Payment providers

  • Website analytics and service providers

All third parties are required to comply with U.S. data protection laws and are prohibited from using your data for unauthorized purposes.

6. Data Storage and Security Measures

We implement technical and organizational measures to protect personal data:

  • Data encryption

  • Access controls

  • Secure server storage

Personal data is retained only as long as necessary to fulfill the purpose for which it was collected or as required by law.

7. User Rights (CCPA/CPRA)

U.S. consumers have the following rights regarding their personal data:

  • Access: Request and review personal information held by us

  • Correction: Update inaccurate or incomplete data

  • Deletion: Request deletion of personal data

  • Restriction: Limit processing of personal data

  • Opt-Out of Sale: Request that your data not be sold (Do Not Sell My Personal Information)

  • Data Portability: Request your data in a portable format

To exercise these rights, contact info@grandluxtrade.com. Requests will be processed within the timeframe required by law.

8. Cookie Policy

Our website uses cookies to:

  • Improve user experience

  • Analyze traffic

  • Provide essential services

Cookies can be managed or disabled in your browser settings. Disabling cookies may affect certain website functions.

9. Protection of Minors

Our website and services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. Any inadvertently collected data will be promptly deleted.

10. Warranty Information

All products sold through the Grandlux Trade online store include a 2-year legal warranty from the date of purchase.
To submit a warranty claim, provide order information and contact details when contacting customer service.

11. Intellectual Property

All content on the website, including text, images, trademarks, and design elements, is the intellectual property of GRANDLUX TRADE, LLC. Unauthorized reproduction, distribution, or commercial use is strictly prohibited.

12. Data Breach Management

In the event of a personal data breach, we will notify affected users and U.S. regulatory authorities as required by law and take measures to minimize impact.

13. Legal Basis

This privacy policy is drafted in compliance with U.S. federal and state privacy laws, including CCPA/CPRA, ensuring that the collection, use, and processing of personal data is lawful and transparent.

14. Policy Updates

This policy may be updated periodically. All updates will be posted on this page with the effective date. Users are encouraged to review this page regularly.

15. Contact Information

For any questions, concerns, or requests regarding this privacy policy or your data rights:

  • Company Name: GRANDLUX TRADE, LLC

  • Address: 1310 N. 22ND STREET, TAMPA, FL 33605, United States

  • Tax ID: 92-2172758

  • Phone: +1 7403504412

  • Email: info@grandluxtrade.com

  • Business Hours: Monday – Friday, 08:00 – 18:00 (Eastern Time)

All inquiries are responded to within 24 business hours.