Payment Policy
1. Scope
This payment policy applies to all orders placed on the website of Grandlux Trade by users residing in the United States.
2. Available Payment Methods
The website accepts the following payment methods:
- Visa
- MasterCard
All payments are processed through a third-party payment provider using a secure connection with standard encryption protocols (SSL/TLS).
3. Payment Process
When confirming an order, the customer is redirected to a secure payment page (HTTPS) to enter payment information.
Payment information is transmitted directly to the payment provider and is not stored on Grandlux Trade servers.
Once the payment is successfully processed, a confirmation email is automatically sent to the email address provided during the order.
4. Transaction Currency
All prices on the website are displayed in U.S. dollars (USD).
5. Payment Security
Online payments are made through a secure connection.
Grandlux Trade does not store full card details, such as the card number or CVV code.
Payment processing is handled by an external provider that complies with applicable electronic payment standards.
6. Failed or Declined Payments
If a payment is declined or fails, the customer should verify the entered information and card validity.
If the issue persists, the customer may contact their bank or Grandlux Trade customer service via info@grandluxtrade.com.
7. Billing
After payment validation, an electronic invoice is generated and sent to the email address provided during the order.
The invoice includes order details and the total amount paid, including applicable taxes, consistent with the information displayed at checkout.
8. Transaction Review
For order management, some transactions may be subject to additional verification.
If necessary, customer service may contact the customer to confirm certain information before shipping the order.
9. Company Information
This website is owned by GRANDLUX TRADE, LLC.
Company Name: GRANDLUX TRADE, LLC
Address: 1310 N. 22ND STREET, TAMPA, FL 33605, United States
Tax ID: 92-2172758
Phone: +1 7403504412
E-mail: info@grandluxtrade.com
Business Hours: Monday – Friday, 08:00 – 18:00 (Eastern Time)
Customers are encouraged to contact us via email. We respond within 24 business hours.